Reference

Understand the Terms Before You Start

These Terms & Conditions set out the rules that apply to your olestoto account — how it is opened, how it is used, and what responsibilities both you and we carry.

Account eligibility rulesDANA, OVO, GoPay deposit termsWallet verification requirementsAccount suspension conditionsGoverning access by local law

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TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any part of these Terms & Conditions is unclear, or if you need to raise a dispute about how they have been applied to your account, our support team is available through the channels below. We aim to respond to terms-related queries as promptly as our queue allows — wallet verification questions and account-status disputes are among the most common we handle.

HOW WE HANDLE THIS

Account Security and Terms Compliance

We take the way these terms are applied seriously — from how your account data is held to how wallet transactions are verified. Here is how we manage the four areas that matter most to your account safety and your rights under these terms.

Data Retention Account data is retained for as long as your account is active and for the period required by applicable regulations. You may request a summary of what we hold by contacting support.

Account Security Each account is protected by OTP verification at login. We do not share your wallet details — DANA, OVO, or GoPay — with third parties outside of the transaction process itself.

Cookie and Session Policy We use session cookies to keep you logged in and to remember your wallet preference. You can manage cookie settings through your browser; disabling them may affect account functionality.

Requesting Changes To update personal details tied to your account or to request removal of data where local law permits, contact support via live chat or email with your account reference number ready.

What These Terms Cover and How They Apply

olestoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with olestoto, you confirm that you have read and agree to these Terms & Conditions in full. These terms govern every interaction with the platform — from the moment you register through to how you fund your account using DANA, OVO, or

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GoPay, and how any withdrawals are processed back to your wallet. We may update these terms at any time; continued use of your account after a change is posted means you accept the updated version. It is your responsibility to check this page periodically. If a
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section of these terms is found to be unenforceable under applicable law, the remaining terms stay in effect. Access to certain features or markets depends on local law and the region you are accessing from — players in Bandung or elsewhere in Indonesia should note that
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availability is subject to those local conditions. Transactions processed through e-wallet channels such as DANA, OVO, and GoPay are subject to the transaction policies of those respective providers in addition to these terms. We reserve the right to suspend or close an account where these terms
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are breached.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Terms & Conditions Questions Answered

These are the questions we receive most often about how our Terms & Conditions work in practice — covering account eligibility, wallet rules, suspension, and how to raise a formal dispute.

These terms apply to every person who opens or uses an olestoto account, including anyone funding their account through DANA, OVO, or GoPay. Access depends on local law and eligible regions.

We may update these terms at any time. When we do, the revised version is posted on this page. Continuing to use your account after a change means you have accepted the updated terms.

A breach may result in suspension or permanent closure of your account. If funds are held in your wallet at the time, we will follow the process set out in the terms for handling those balances.

Yes. All wallet deposits and withdrawals processed through DANA, OVO, or GoPay are covered by these terms alongside each provider's own transaction policy. Both sets of rules apply simultaneously.

Contact our support team via live chat or email with your account reference. We handle terms disputes in writing so there is a clear record. Wallet transaction disputes require your transaction ID.

The core terms are consistent, but access to specific features depends on local law and the region you are in. Eligibility for certain account functions is determined by applicable local regulations.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us InfoPrivacy Policy AccountRegister

Understand the Terms Before You Start

Reach Us About Your Account Terms

Account Security and Terms Compliance

Your Terms & Conditions Questions Answered

01 Who do these Terms & Conditions apply to?

02 Can olestoto change the Terms & Conditions without notice?

03 What happens if I breach the Terms & Conditions?

04 Do the terms cover my DANA, OVO, and GoPay transactions?

05 How do I raise a dispute about how the terms were applied to my account?

06 Are these terms the same for all regions in Indonesia?

Terms & Conditions

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