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How olestoto Handles Your Personal Information

This privacy policy covers exactly what data we collect when you open an account, fund it via DANA, OVO, or GoPay, and use the lobby — and how we protect it.

Account data protectionDANA, OVO, GoPay wallet handlingCookie and device dataYour right to request changesContact us to update records
olestoto How olestoto Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Our approach to data security is built around the specific risks that come with e-wallet account management. Here is what each layer covers and how it applies to your information.

Wallet Data Isolation Your DANA, OVO, and GoPay details are stored in an isolated environment, separate from game logs. Only the transaction reference number is retained — never your full wallet PIN or access credentials.
Cookies and Session Tracking We use session cookies to keep you logged in during a single visit and analytics cookies to understand which pages load slowly on mobile. You can clear cookies via your browser settings at any time.
Account Access and OTP Every login triggers an OTP sent to the mobile number on your account. If you receive an OTP you did not request, contact support immediately — this is the fastest way to lock your account.
Retention and Deletion We keep account records for the period required under applicable local law. Once that window closes, data is either deleted or anonymised. You can request early deletion where local law permits.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove the personal data tied to your olestoto account, our support team is the right starting point. Send your request through any of the channels below and include the email or phone number registered to your account so we can locate your records quickly and respond accurately.

Live Chat Open the chat widget inside your account dashboard. Describe your data request clearly and include your registered contact detail so our team can verify your identity.
Email Support Send a written data request to our support email. State whether you need a copy of your records, a correction, or a deletion, and we will confirm receipt within one business day.
Account Help Form Use the in-app help form under Account Settings. Select the privacy category, describe your request, and attach any relevant screenshots of the data in question.

Common Questions About Your Privacy

The questions below cover what we get asked most about data rights, cookies, wallet records, and how to make a formal request. If your question is not here, reach out via live chat or the account help form.

We store your name, email, phone number, IP address history, device type, and the transaction references linked to your DANA, OVO, or GoPay deposits and withdrawals. Game session logs are also retained.

Yes. Send a data access request via live chat or email with the contact detail registered to your account. We will compile and return your records where local law allows this right.

Go to Account Settings and edit your profile directly for basic fields. For changes to your registered phone number or linked wallet, contact support — identity verification is required before those updates take effect.

No. Wallet identifiers are used only to process transactions you authorise. They are not shared with advertisers, data brokers, or any third party outside of payment processing for your own account.

Session cookies keep your login active during a visit. Analytics cookies help us spot performance issues on mobile. You can disable non-essential cookies in your browser settings without affecting account access.

Retention follows the period required by applicable local law. After that window, records are deleted or anonymised. You can ask our team for the specific period that applies to your account region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.